• 64 Gossia Ave Craigieburn VIC 3064
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COMPLAINT

A complaint can be regarding any of the following:
  • You’ve made a decision that you don’t like.
  • The services that a participant is provided with being treated unequally
  • Making a complaint can lead to better services for everyone and can help to resolve concerns promptly and prevent them from becoming more serious.
Complaints are a chance to learn something new like:
  • To evaluate the services that are being delivered,
  • To increase the quality of service offering
  • To enhance the results for those who use services

Get In Touch

Leave A Feedback

We are not only in the business of enriching the lives of people with disability, we are also in the business of improving the way we do this. So if you have any feedback about the things we have done well, or the things we could do better, then please get in contact with us.

Location

64 Gossia Ave Craigieburn VIC 3064

Phone

0404 012 880

Email

info@angelsofmercy.com.au

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Give us your feedback to improve our services

QUALITY AND SAFEGUARDS COMMISSION OF THE NDIS

NDIS QUALITY AND SAFEGUARDS COMMISSION
At any time, people can make a complaint about NDIS service providers or the support they provide to the NDIS Commission.

NDIS Commission

Victorian Disability Services Commission

Victorian Ombudsman

Australian Human Rights Commission

Commission for Children and Young People Victoria

Office of the Public Advocate

Victorian Department of Health and Human Services

Office of the Commissioner for Privacy and Data Protection

Independent Broad-based Anti-corruption Commission

The Australian Consumer Law (ACL) provides rights and safeguards to NDIS participants who purchase goods and services, including rules on consumer guarantees and unfair contract conditions. Under the ACL, Consumer Affairs Victoria offers information, guidance, and, in some circumstances, dispute resolution services to customers. If you have concerns about consumer protection in connection to your money, you may also contact Consumer Affairs Victoria or the Australian Securities and Investments Commission (ASIC).
Finally, if participants have concerns about financial consumer protection, they can contact the Australian Securities and Investments Commission (ASIC). See https://asic.gov.au/about-asic/contact-us/ for further information.

Phone

0404 012 880

Landline

03 8625 0559

Email

info@angelsofmercy.com.au

Location

64 Gossia Ave Craigieburn VIC 3064

About Us

Angels of Mercy supports the people with disability to live independently, engage with the wider community and achieve their goals.

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Office Hours

  • Monday - Friday
    9:00AM to 5:00PM

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Acknowledgement of Country

We would like to acknowledge the traditional custodians of this land and pay our respects to the Elders both past, present and future for they hold the memories, the traditions, the culture and hope of their people.

Copyright © 2022. All Rights Reserved By Angels of Mercy Community Care.

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